Our Customer Experience Measurement Tools Produce Actionable Results
Is your CX Data Delivering the Insights Necessary for an Amazing Customer Experience?
Designed to measure the quality of the experiences and interactions that customers have with a brand or service across all touch points, Pollara’s Customer Experience models drive customer centric action plans within organisations, empowering employees to proactively respond when high-value customers are at risk of defecting to competitors, or turn satisfied customers into brand ambassadors.
Pollara’s CX expertise provides deep insight into the key drivers of Customer Satisifaction and a clearer picture of your current analytic ecosystem. By combining CX and employee experience, web analytics, financial and customer data, we reveal actionable insights that will increase adoption/purchase/participation, retention and advocacy.