Pollara’s Customer Experience Maturity model identifies the internal barriers that limit your agility. To master customer connectedness, customer feedback and insight must drive actions throughout your organization. And to reach that level of maturity, your brand goals have to be articulated. Employees can be empowered to implement data-driven changes in a holistic and measured manner.
Pollara’s CX Maturity model will identify the challenges that inhibit brand leaders from making swift action to improve CX across their organization.
As an organization, you can identify areas of consensus or like-minded agreement in the current C-Suite working relationship that can be exploited in order to gain broader support for specific high-value CX initiatives and investments, and identify paths of least resistance for the implementation of recommended data.
Pollara’s CX Maturity Model ensures that an organization has a unified CX vision and a culture intent on methodically improving customer experience.