October 15, 2025 – Today, Pollara Strategic Insights released the latest edition of our ongoing municipal satisfaction tracking study. Conducted regularly amongst Canadians since 2019, the 2025 wave of the study reveals that half (50%) of Canadians express overall satisfaction with their local municipal government, whereas 39% are dissatisfied. Notably, residents of BC (40%) and Alberta (43%) provide satisfaction ratings that are clearly below the national average.
Looking at the trendline, satisfaction with municipal governments has further declined since our last sounding in 2022, dropping 5 points compared to 2022 (55%). This continues the downward post-pandemic trend that we saw in 2022, when satisfaction fell by 15 points compared to 2020 (70%). All provinces post satisfaction levels below their pre-pandemic 2019 scores, and several provinces show notable declines since 2022 – including Quebec (58%; -10) and Alberta (43%; -12). By contrast, Manitoba stands out as the only province to improve, with a significant rebound in satisfaction (59%; +19 since 2022).
On a national basis, satisfaction with the quality and range of municipal services has also declined since 2022. However, this is not true for all provinces. To see all of the scores on a national and provincial basis, please see our free report.
If you have any questions or require assistance with any municipal research, do not hesitate to contact Pollara. Our municipal research practice is led by senior researchers who have conducted every type of study for more than 30 different municipal and regional governments – and their agencies – across Canada as well as in the United States. These studies have covered the following types of research: public consultation, ad testing, budget priorities and planning, branding, communications testing, funding and taxation, satisfaction/performance assessment, and policy development and assessment – and have covered almost every department and subject matter, including cannabis retail regulation, hospital funding, heritage and culture, parks and recreation, library services, public transit, and waste management.
