Pollara’s Third Annual Municipal Satisfaction Report

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December 6, 2019 — In our annual municipal satisfaction survey, six-in-ten (63%) Canadians express overall satisfaction with their local government. Two-thirds or more are satisfied with the quality (66%) and range (69%) of the services provided by the municipal tier of government. Overall, these satisfaction levels are moderate rather than intense in nature.

Across the provinces, Quebec and BC provide the highest satisfaction ratings, whereas Manitoba, Alberta, and Saskatchewan are home to the lowest satisfaction ratings.

Within Ontario, the GTA 905 Belt and Southwest post the highest satisfaction ratings, whereas the lowest ratings are found in Hamilton/Niagara and the North. Both the Southwest and the North have posted significant improvements in their satisfaction scores. Satisfaction levels in the City of Toronto are similar to the overall Ontario average.

For the full detailed results, please see our report

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