April 27, 2021 — Our ongoing municipal satisfaction tracking survey reveals that Canadians’ overall satisfaction with local municipal governments has dropped by a significant 15 points in 2022 (55%) compared to 2020 (70%). One-in- three (36%) are dissatisfied.
Six-in-ten (60%) residents are satisfied with the quality of services provided by their local municipal government – significantly lower than seen in 2020 (71%), but a return to similar territory as in 2019 (66%).
Two-thirds (62%) of Canadians are satisfied with the range of services provided by their local municipal government, although this represents a notable decline since 2020 (-11).
Although a majority of Canadians remain satisfied (57%) with how their local municipal government has managed and responded to COVID-19, satisfaction has declined notably compared to September 2020 (71%). For more details, including provincial/regional results, please see our report.